Privacy Policy

Last updated November 8, 2026

This policy explains how Tim Baird ("we", "us") collects, uses and protects information when you contact a business that uses our customer messaging software, or contact us directly, for example by filling in a form, responding to a Facebook or Instagram ad form, calling, or texting.

Information we collect

• Contact details you give us: your name, phone number, email address and zip code, from the form or ad you submit.
• Messages and calls: the text messages we send you and your replies, and, for calls to a business using our service, your phone number, the time of the call and whether it was answered.
• Where you came from: for example, which form or ad you responded to.

How we use it

• To reply to your request by text message, including a small number of follow-up texts if you don't respond.
• To let the business you contacted know about your request, so they can call or text you back.
• To keep a record of your request and our messages, and to report results to that business.
• To honor opt-outs and keep our messages compliant.
• To run, fix and improve our software.

Combined statistics. We may combine information from many requests into de-identified, aggregated statistics, such as average reply times or job values by type of business. These statistics can't be used to identify you or the business you contacted. We may use them to improve our service, build new products and features, and publish industry insights.

We never use your contact information to contact you for anyone other than the business you contacted, or for our own marketing.

Text messages

You only receive texts after you submit your phone number and agree to be contacted. Message frequency varies (usually up to 3 messages per request). Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. See our Terms & Conditions for details.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the service providers that deliver our messages.

Who we share it with

• The business you contacted, so they can respond to your request.
• Service providers that run our service for us, such as our text messaging and calling provider (Twilio), our hosting provider and our email provider. They may only use your information to provide those services.
• When required by law, or to protect our rights or the safety of others.

We do not sell or rent your personal information, and we never pass it to any business other than the one you contacted. We are not a lead generation service.

How long we keep it

We keep your information for as long as needed to respond to your request and report results to the business you contacted, and as required for legal and record-keeping purposes. Opt-out requests are kept so that we never text you again.

Security

We protect your information with access controls and encrypted connections. No method of storage or transmission is completely secure, but we work to keep your information safe.

Your choices

• Reply STOP to any text to stop receiving messages.
• Email us at tbusinessmgmt10@gmail.com to ask what information we have about you, or to ask us to correct or delete it.

Children

Our service is not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact

Tim Baird
Email: tbusinessmgmt10@gmail.com